Bodyvie Patient Guide
Introduction to Treatments
As a patient seeking treatments you should always have a clear understanding of your patient journey. All our treatments are classified as elective treatments and are therefore the sole choice of the patient. When going through your patient induction process, you should listen to the information given to you by your doctors or therapist, trusting that your practitioner’s advice is always in the best interest of your safety and wellbeing.
Dr Weber and his team would like to welcome you to the clinic and are humbled that you have chosen to pursue your treatments with Bodyvie Medi-Clinic. Our promise is to provide you with the highest standard of patient care and to achieve this we have given you this patient guide so you are aware of how your patient journey will go each time you visit the clinic.
Starting your patient Journey
Your personalised patient journey starts from the first time you contact the clinic, the Bodyvie Medi-Clinic team are easily contactable either by telephone or email, through our website or on any of our social media platforms. Our aim is to get to your enquiry as soon as possible so you can get the information needed to book a consultation with one of our highly skilled clinical team at a time that best suits you.
Its important that patients have the time they need to have open, realistic conversations regarding the treatment options available, as a patient your needs will be listened to, and your questions answered. At your consultation you will be given the valuable information needed to make the right choice to go forward with treatment that will improve your self-worth and boost your confidence.
A chaperone is also available on request should this make you feel more comfortable. The minimum age for any consultation and undergoing aesthetic treatments is 18.
Our Medical Professionals
Bodyvie Medi-Clinic only allocates practicing privileges to medical professionals who fit our strict accreditation criteria. This means only cosmetic surgeons or aesthetic doctors can consult with patients and administer treatments.
If you would like to check a doctor’s registration:
General Medical Council – The GMC – 0845 357 3456 or visit www.gmc.uk.org/
Caring with Compassion
Patient safety and care is what we value most at Bodyvie Medi-Clinic. Your patient journey is not only about your treatment experience, but also about putting your trust in Bodyvie Medi-Clinic delivering safe and effective services to their patient’s individual needs. Our medical professionals adopt a transparent, open and honest culture including the patient in all aspects of their care.
Consultation with your Doctor or Therapist
Before you meet with your doctor or therapist a full medical history and photo consent will be taken so your practitioner will be able to give you a complete and honest assessment for your suitability.
All treatments provided by the Bodyvie Medi-Clinic clinical team are classed as a medical procedure, this is so strict patient care pathways are in place to safeguard the patient at all times. Your consultation with your doctor is important, this is so the doctor can correctly diagnose the areas of concern and discuss with you a proposed treatment plan to best suit you. In the consultation with your doctor or therapist, a detailed discussion about the appropriate treatment options, what the expected outcome of the treatment will be, and any associated risks and complications will take place.
We encourage patients to talk openly with their practitioner, this is so your practitioner can make the correct assessment based on the information you have given. Patients should feel confident with asking questions and should be aware of any alternative treatment options. Please be aware that you may require more than one consultation. This is to ensure that the correct fit between the practitioner and the patient is made. If either the patient or the practitioner wish for a further consultation to take place, this will be arranged by our reception team.
Patient Treatment Plans
Treatment Plans are to assist patients in achieving the best level of health they are capable of supporting, by offering appropriate, safe, evidence-based treatment that reflects their needs, preferences and diversity.
In order to meet requirements of CQC Fundamental Standards of Care. A joint agreement of services to be offered follows discussion of all possible options including their outcomes, risks, benefits, and costs.
In particular- Treatment, or referrals, commenced following a relevant assessment of the patients needs, and taking into account lifestyle factors. Generally, a treatment pathway will be agreed following a consultation and, if necessary, physical examination (with consent) and relevant tests.
Informed Patient Consent
Before your treatment starts, you will be asked to read through and sign a consent to treatment form. This consent form will be signed by you (the patient) and by your practitioner. This consent form is recorded within the clinic’s patient management system, maintaining accurate patient records. Patients should know, although your practitioner may recommend a particular treatment option to you, you are free to decline that treatment, or ask if there are any alternative options that may suit you. We advise all patient to take the time they need to read through their consent form before signing, agreeing to treatment.
Terms and Conditions
Patient Fees
When registering to become a patient at Bodyvie Medi-Clinic, patients are required to pay a secure holding deposit which stays on the patients account and is redeemed against the initial consultation. Consultation fees are then redeemed against treatment. You can ask one of our reception team to go through this process with you should you require further information.
Cancellation Policy
A deposit is required to secure most appointments. If you need to cancel or reschedule your appointment for any reason, please do inform us in advance. The notice we require depends on the type of appointment:
- Cosmetic surgery and Endolift – £500 booking deposit, one week’s notice, arranged by telephone
- Minor operations – £50 deposit, 48 hours’ notice
- All other doctor appointments – £50 deposit, 24 hours’ notice
No deposit is required for free consultations, facials, laser treatments, microneedling, body treatments or phlebotomy. We simply ask for 24 hours’ notice as a courtesy.
If you cancel or reschedule a doctor’s appointment with less notice than shown above, or do not attend, this will result in you losing your deposit or a session from your course.
Please be aware that if you are more than 10 minutes late to your appointment this may result in a shorter treatment time, or you not being seen.
Chaperone Policy
If you would like a chaperone to be present during an examination (or any other reason) please inform our reception staff when booking your appointment. In the event of the practice not being able to offer you a chaperone, you will be given the option of re booking for a new date.
We regret that no children (under the age of 18) or pets are allowed in our clinic at any time in accordance with regulations.
Refund Policy
Bodyvie Medi-Clinic clinic only employs GMC registered practitioners to administer treatments and therefore does not issue refunds for any treatment previously provided. If you are unhappy with the result of your treatments. Bodyvie Medi-Clinic Clinic will, in certain circumstances offer an alternative treatment should your practitioner agree, that further treatment may be required to achieve results, this will be discussed with your practitioner at your review appointment. Patients who do not attend review appointment will not be eligible for any form of reparation.
Treatments/services are not transferable to other individuals. All items & purchases are non-refundable. This does not affect your statutory rights. Should you experience any post treatment complications or just require reassurance please contact our reception team who will be able to assist you and if necessary, contact your practitioner.
Contact
Working Hours: Monday to Thursday 10-6, Friday 9-5, Saturday 9:00-4:30
T: 0207 1000 744
Patient Feedback
Any form of patient feedback from our patients is welcomed. Receiving patient feedback is how we can improve our service to our patients. Patient feedback also allows us to acknowledge members of our team that have achieved excellence in patient care.
Please feel free to provide the clinic feedback by completing our patient questionnaire at this link https://forms.office.com/e/vDfCq0sKN8.
Our Complaints Policy
Should you wish to make a Complaint?
In the event that you are unhappy with any aspect of your treatment or care, in line with our verbal complaint’s procedure, please contact reception, who will, in a vast majority of cases, be able to resolve any difficulty.
If you wish to make a formal complaint, you should do so in writing, to:
The Manager
Bodyvie Medi-Clinic, 133-135 kew road, Richmond, Surrey TW92PN
Please address the email: Formal Complaint – Attention Compliance Manager
Stage 1
- Written complaints acknowledged in 2 working days (unless a full reply can be sent within 5 working days).
- Formal response made within 20 working days.
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