Terms & Conditions

Terms of Business

Bodyvie Limited (Company No. 3849113) trading as Bodyvie Medi-Clinic Company URL address: https://www.bodyvie.com

CONSULTATIONS:

At Bodyvie, we are committed to providing every patient with comprehensive care delivered by specialists who are experts in their respective fields. Each individual and business with whom Bodyvie deals has been selected for the quality of their services or products. This ensures that our patients receive high-quality treatments and procedures at competitive prices, all provided within a regulated and professional environment by experienced practitioners and doctors. However, it’s important to note that when a patient fails to attend appointments, it can result in unutilised time for our medical practitioners. We take a deposit to manage this efficiently and ensure our prices remain competitive. To maintain our professional standards, safeguard appointment slots and meet patient expectations, a £50 booking deposit is required for most appointments. Deposits are taken over the phone or through our online booking system and are held on your patient account. Payments are processed by our payment provider; Bodyvie does not see or hold your full card number. Your deposit is held on your account and can be used against your treatment on the day, or left as a rolling credit, so you are always able to book online. Booking deposits for cosmetic surgery and Endolift procedures are handled separately, as set out below.

CANCELLATION FEES AND LATE ARRIVALS

Bodyvie provides the patient with a courtesy appointment reminder 24 hours prior to treatment. These are automated emails and SMS messages. A deposit is required to secure most appointments. If you need to cancel or reschedule your appointment for any reason, please inform us in advance. The notice we require depends on the type of appointment:

No deposit is required for free consultations, facials, laser treatments, microneedling, body treatments or phlebotomy. We simply ask for 24 hours’ notice as a courtesy. Cosmetic surgery and Endolift procedures require a £500 booking deposit. These are multi-hour appointments, and the deposit secures the theatre, the surgeon and the clinical team for that time. It is taken by telephone at the time of booking and recorded on your patient account. Unlike standard appointment deposits, it is not held as a rolling credit, and it is forfeited in full if the procedure is cancelled or rescheduled with less than one week’s notice. Where an Endolift procedure is booked through our online booking system, the £50 deposit taken at the time of booking forms part of this amount; a member of our team will contact you to take the balance and confirm your appointment. Cosmetic surgery procedures are not bookable online and are arranged with our team following a consultation. If you cancel or reschedule a doctor’s appointment with less notice than shown above, or do not attend, this will result in you losing your deposit or a session from your course. Where the required notice is given, your deposit remains on your account and may be used against a rearranged appointment or future treatment. If you can provide evidence of a genuine, last-minute reason that prevented you from attending your appointment, or a medical certificate stating that you were too ill to attend, your deposit may be reinstated at our discretion. Cancellations may be made by phone, email or in person, and can only be processed during the following hours: Monday to Thursday 10am to 6pm, Friday 9am to 5pm, and Saturday 9am to 4:30pm. Messages received outside these hours will be treated as received on the next working day. Please be aware that if you are more than 10 minutes late to your appointment, this may result in a shorter treatment time, or you not being seen. We are committed to ensuring that your appointment runs on time. Still, situations beyond our control may require us to cancel or postpone an appointment at short notice. In such rare cases, we will make every effort to contact you in advance. Please note that we do not offer compensation if we cancel your appointment.

LASER TREATMENTS

Please note if you are unsuitable for treatment due to being tanned in any way, i.e. fake tan, sunbeds and sun exposure, the following policies apply:

COURSES

Prepaid courses are non-refundable and are valid for the duration stated on your signed consent form from the booking date. Any payments made but not used within this period will be forfeited and are not eligible for a refund or credit towards an alternative treatment. While we aim to have your course of treatments performed by the same practitioner, circumstances may arise that prevent this.

OFFERS AND PROMOTIONS

Please note that discounts are not valid in conjunction with any other ongoing offer or promotion. They exclude consultations, skincare products, and other stipulations as specified. All offers are subject to a full consultation and patient suitability. We reserve the right to withdraw offers at any time. Offer codes can only be used at the time of booking. When booking with a promotion or offer, it’s important to ensure that your appointment or consultation takes place in the clinic before the offer expires. Appointments or consultations attended after the expiry date cannot be discounted. Offers and promotions sent via email are valid from the date the email was sent. Any bookings made prior to the receipt of the promotional email cannot be discounted. For patients taking advantage of treatment offers, payments must be initiated before the offer expires. In cases where patients use our finance schemes, they must commence their payments before the offer expires. For discounted treatments or courses purchased during open evenings, full payment must be made on the day of the event.

GIFTS AND TREATMENT VOUCHERS

Gift and treatment vouchers are valid for 12 months from the date of purchase. Each voucher is unique, featuring a reference code that should be quoted at the time of booking and redemption. Please note that these vouchers are non-transferable and cannot be exchanged for cash. While we take every precaution to safeguard your vouchers, Bodyvie cannot accept responsibility for lost, stolen, or damaged vouchers. Kindly note that our terms and conditions (T&Cs) are subject to change.

PRODUCT PURCHASES

Products purchased are non-refundable. We recommend you seek all necessary product information before purchasing to ensure that the products meet your requirements and suit your needs. The availability of products and services and the descriptions of these products and services on our Website may vary based on location and timing. An automatic order confirmation is dispatched via email. However, please be aware that this confirmation does not serve as our acceptance of an order. Furthermore, it does not constitute an offer to sell a product. Bodyvie reserves the right to limit the quantities of orders and to refuse purchases to any customer without prior notice. In certain cases, verification of information may be necessary before we accept and/or ship orders. We do not authorise the purchase of items from our Website for the purpose of resale by you or any other party. All prices are quoted in pounds sterling (GBP) and are intended for use within the United Kingdom only. We retain the right to cancel orders for products that have been incorrectly priced, even if you have received confirmation of your purchase or have been charged for the order. Any charges already processed will be refunded, and the order will be rejected.

REFER-A-FRIEND

Bodyvie’s Refer-A-Friend Scheme extends a £50 credit to both the referred friend and the referrer. This credit applies only once per coupon and is not valid in conjunction with other ongoing offers, discounts, or products. Please note that the credit is non-redeemable against Private GP Services, Private Prescriptions, Skincare, Minor Ops and Histology, or Ultrasound. To be eligible for the Refer-A-Friend Scheme, the referred friend must make a minimum purchase of £75, allowing the referrer to receive their £50 credit. It’s important to emphasise that the £50 credit is not valid for COVID-19 tests.

CALL RECORDING

We want to inform you that we may monitor, record, store, and utilise telephone communications with you for several purposes. This includes checking any instructions provided to us, facilitating training, enhancing security measures, and improving the quality of our services. Rest assured that these recordings will not be shared outside of our practice. However, if you are uncomfortable with recording your calls, you can request alternative forms of correspondence, such as in-person interactions at our reception desk.

WEBSITE TERMS & CONDITIONS

These terms and conditions govern the use of our Website, www.bodyvie.com. By using our Website, you fully accept these terms and conditions. If you do not agree with these terms and conditions or any part thereof, kindly refrain from using our Website.

LICENCE TO USE WEBSITE

Unless otherwise specified, we, or our licensors, retain the intellectual property rights associated with the Website and the materials found on it. You may view, download (for caching purposes only), and print pages from the Website for your personal use. However, this is subject to the restrictions specified in these terms and conditions and elsewhere on the Website. Without our express written consent, you are not permitted to:

ACCEPTABLE USE

You are prohibited from using our Website in any manner that may cause damage to the Website or impair its availability or accessibility. Additionally, the Website must not be used unlawfully, fraudulently, or for any other harmful or illegal purpose or activity. You are also prohibited from using the Website for activities such as copying, storing, hosting, transmitting, sending, using, publishing, or distributing malicious software or material linked to it. Conducting systematic or automated data collection activities, such as scraping, data mining, data extraction, and data harvesting on or related to our Website, is prohibited without our express written consent.

LIMITED WARRANTIES

We cannot guarantee the completeness or accuracy of the information published on the Website, and we do not promise to maintain the Website’s availability or keep its content up to date. To the maximum extent permitted by applicable law, we disclaim all representations, warranties, and conditions regarding this Website and its use. This includes excluding any implied warranties of satisfactory quality, fitness for a particular purpose, and the use of reasonable care and skill.

LIMITATIONS AND EXCLUSIONS OF LIABILITY

Nothing in these terms and conditions will (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law, or (d) exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions (a) are subject to the preceding paragraph and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

INDEMNITY

By agreeing to these terms and conditions, you undertake to indemnify us and hold us harmless against any losses, damages, costs, liabilities, and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

BREACHES OF THESE TERMS & CONDITIONS

Without waiving our other rights under these terms and conditions, if you breach them in any way, we reserve the right to take actions that we deem suitable to address the breach. This may include suspending your access to the Website, preventing you from accessing the Website, blocking computers using your IP address from accessing the Website, contacting your internet service provider to request the blocking of your access to the Website, or initiating court proceedings against you.

VARIATION

We may update these terms and conditions periodically. Any revisions to the terms and conditions will be effective for using our Website from the date they are published on the site. We recommend checking this page regularly to ensure you are familiar with the most current version.

SEVERABILITY

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed deleted, and the rest of the provision will continue in effect.

EXCLUSION OF THIRD PARTY RIGHTS

These terms and conditions are created for your benefit and ours and are not intended to provide any rights to or be enforceable by any third party. The exercise of our rights and your rights under these terms and conditions is not subject to the consent of any third party.

ENTIRE AGREEMENT

These terms and conditions are subject to English law and will be construed in accordance with it. Disputes arising from these terms and conditions will be exclusively subject to the jurisdiction of the courts of England and Wales.

LAW AND JURISDICTION

These terms and conditions will be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

PAYMENTS AND REFUND POLICY

Upon agreeing to these terms, you are responsible for making full and timely payments for all products and services provided by Bodyvie. This includes any products or services purchased, as well as any additional charges that may accrue during the course of your treatment. The total price includes all individual products and services. If you require a detailed breakdown, please feel free to request one at our reception. Please be aware that all sales are considered final. Prices for products and services may be subject to change at any time. We do not offer price protection or refunds in the event of price reductions or promotional offers. Refunds are solely at the discretion of Bodyvie’s management. Any credited amounts, also determined at the discretion of Bodyvie’s management, will remain valid for six months from the date of purchase. Last updated: 01/11/2023

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    133-135 Kew Rd, Richmond TW9 2PN, United Kingdom

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    11A W Halkin St, London SW1X 8JL