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Terms of Business

Bodyvie Limited (Company No. 3849113) trading as Bodyvie Medi-Clinic
Company URL address http://www.bodyvie.com

CONSULTATIONS:

At Bodyvie every patient receives thorough treatment and care provided by specialists, trained within their field. Each individual and business with whom Bodyvie deals with has been selected for the quality of the services or products they offer. Bodyvie offers competitive pricing for all its treatments and procedures, offered in a regulated environment by professional, trained and experienced hands providing the reassurance that treatment will reflect care and quality throughout. However, when patient fail to arrive to appointments, medical practitioners are left idle. Our prices would have to increase to facilitate this if were to make allowances for no-shows.

In order to maintain our professional standards, ensure appointment slots and meet patient expectations, a £50 consultation fee is paid in advance of all new doctor consultations. Payments are taken by phone and entered directly into our card machine. Card details are not stored on any of our Systems. Doctor consult fees are redeemable for 4 weeks from consultation date. Please note that this booking fee is not refundable if you fail to attend your appointment or you choose not to go ahead with treatment for personal reasons. The £50 consultation fee is redeemable against treatments (not products) and is only valid on treatments over £100.

Aeshtetician and Laser Therapist Consultations are free of charge. Our team is here to help provide you with all the necessary information and medical advice you may need to make an informed decision about your treatment.

CANCELLATION FEES AND LATE ARRIVALS
Bodyvie provides patient with a courtesy appointment reminder 24-hours prior to treatment. These are automated emails and SMS messages. We request cancellations are made by phone, email or in person 24 hours before. We would be grateful if you could be sure to do so, as soon as you know, to avoid any confusion and to help maintain our level of service to all our patients.

Bodyvie reserves the right to take a deposit for a booking with our Aestheticians and Laser Therapists, for those people who fail to turn up for an appointment, or for those who fail to provide 24 hours cancellation notice on two or more occasions. In this instance a £50 booking deposit will be taken. Non-refundable, no-exchangeable or non-transferable if the patient fails to provide 24 hours cancellation notice.

Those who cancel a Doctor appointment with sufficient notice (minimum 24 hours) are able to transfer the booking fee to a new booking.

Doctor consultations for Minor Ops are non-refundable. This includes consultation for any of the following: Mole and Cyst Removal, Biopsies & Histology, Vaccinations, Kenalog or Hyalase Injections.

We do our best to accommodate late arrivals however, there may be times when a late arrival may result in reduced consultation time, or we may have to reschedule your treatment. Bodyvie will endeavour to ensure that your appointment runs to time; however, for reasons beyond our control, we may need to cancel or postpone your appointment at short notice. In this unlikely event, we will make every effort to contact you in advance. We do not offer compensation if we cancel your appointment. If a genuine provable reason prevents you from attending at the last minute, or you are in receipt of a medical certificate stating that you were too ill to attend, your default fee may be refunded at our discretion.

Please note that cancellations can only be made between 10:00 – 18:00 Monday and Tuesday 10:20 Thursday and Friday and Saturdays 09:30 – 16:30. Out of hours messages will not be accepted.

LASER TREATMENTS
Please note if you are unsuitable for treatment due to being tanned in any way i.e. fake tan, sun beds and sun exposure the following will apply. Patients who have:

  • Purchased a course of treatments will forfeit one of the treatments
  • Purchased single laser treatments will be charged the full cost of the treatment.

COURSES
All pre-paid courses are non-refundable and valid for the duration stated on your signed consent form from the date of the booking. Any monies paid but not used within this time will be forfeit and not eligible for a refund or credit to an alternative treatment. We will endeavour that your course of treatments will be carried out by the same practitioner, however circumstances do arise that may prevent this.

OFFERS AND PROMOTIONS
Discounts are not valid in conjunction with any other current offer/promotion and exclude consultations, skincare products and other stipulations made. All offers are subject to a full consultation and patient suitability.

All offers are subject to availability and Bodyvie reserves the right to withdraw offers at any time.

Offer codes can only be used on the point of booking.

When booking with a promotion or offer, please ensure the appointment or consultation is attended in clinic before the offer expires. Any appointments or consultations attended after the expiry date cannot be discounted.

Offers and promotions sent via email are valid from the date the email was sent. Any booking made prior to the receipt of said promotional email cannot be discounted.

When taking advantage of treatment offers patients must make their payment before the offer expires. If patient is using our finance schemes they must start their payments before the offer expires.

Full payment of discounted treatments or courses at open evenings must be taken on the night.

WEBSITE TERMS & CONDITIONS
These terms and conditions govern use of our website www.bodyvie.com (“We”, “Us”, “Our” or “Website”; by using Our website, You accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

LICENCE TO USE WEBSITE
Unless otherwise stated, We, or Our Licensors, own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property right are reserved.

You may view, download for caching purposes only, and print pages from the website for your own use, subject to the restrictions set out below and elsewhere in these terms and conditions.

Without written consent you must not:

  • Republish material from this website (including republication on another website);
  • Sell, rent or sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • Edit or otherwise modify any material on the website; Or
  • Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter)

ACCEPTABLE USE
You must not use our Website in any way that causes, or may cause, damage to the website or impairment of the availability ort accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scarping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

LIMITED WARRANTIES
We do not warranty the completeness or accuracy of the information published on the website; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

LIMITATIONS AND EXCLUSIONS OF LIABILITY
Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from negligence; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; (c) limit any of our or your liabilities in any way that is not permitted under applicable law; or (d) exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this section and elsewhere in these terms and conditions: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the terms and conditions or in relation to the subject matter of the terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

INDEMNITY
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.

BREACHES OF THESE TERMS & CONDITIONS
Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

VARIATION
We may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of our website from the date of the publication of the revised terms and conditions on our website. Please check this page regularly to ensure you are familiar with the current version.

SEVERABILITY
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

EXCLUSION OF THIRD PARTY RIGHTS
These terms and conditions are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms and conditions is not subject to the consent of any third party.

ENTIRE AGREEMENT
These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

LAW AND JURISDICTION
These terms and conditions will be governed by and construed in accordance with English law, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.

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Ⓒ Bodyvie Clinic, Richmond, Surrey 1999 - 2018 All rights reserved. * Disclaimer: Individual Results May Vary